1. Ship the phone to Apple and have them fix it. (Taking up to 2 weeks)
2. Have Apple ship me a new phone, but I would have to pay $30 shipping and they would put a $600 hold on my credit card until they received the defective phone back.
3. Drive to
At this point I decided the Technology gods were just out to get me. Did I mention Apple had also disconnected my call while I was on hold 3 times? After arguing with the Apple guy that these choices were ludicrous and becoming slightly irate, he finally agreed to wave the $30 shipping charge, but wouldn’t relent on the $600 hold. I agreed, but when he ran my credit card, the card company thought it was a fraudulent charge and wouldn’t allow it to go through. I then had to call the card company tell them it was ok, and call the guy back. He ran the card and I was on my way 2 hours later. The new iPhone arrived the very next day (today) and I followed the activation instructions, but they didn’t work. (Come on did you expect them to? At this point, I didn’t.) I had already wiped my old phone clean (because the directions said to, so that phone was out of commission). Luckily, our babysitter was still here so I borrowed her phone. Verizon told me that I had to connect my new iPhone to the computer and the internet before it could be activated. I advised the woman on the phone that this was not in the directions, but I would try it. (I had a new internet connection card from Verizon I could use. What could go wrong right?) As I went through the setup directions for the internet card, it too did not work. AAAAGGGGGHHHH!! I called Verizon back again and they said I needed a wireless capable computer to activate it. Now I had asked the lady at the Verizon store if I could use this with a desktop computer and she assured me I could so this just added to my pile of complaints! The Verizon rep on the phone said that I would need to get to a different computer and download the software to activate the device. I said, “Don’t you think that it should have come with the device?” She said, “I agree, but it doesn’t”. (Thanks, that helps.) So, our babysitter agreed to stay a bit longer so I could drive to the church to download the software to come home and install it (hoping it works) and then connect to the internet so that I could connect my phone so that I could activate it. (Yes, I realize that is a run-on sentence, but hey it fits with the saga that never ends.) The installation worked, and the phone was connected and successfully activated, but again it took 2.5 hours.
Oh, but while you may wish the story to end there, it doesn’t. (Remember there is a printer and a laptop in this story too. Don’t worry, I’ll make it quick.) My printer, about a month ago, had a paper jam. When I pulled it out there was a static shock and poof the printer stopped working. Now the good part about this is that it was still under warranty and Brother Inc. was very good (and quick) about getting me a replacement. On to the laptop (bet you didn’t think that story was going to be so short.) My laptop was having touch pad issues, after 3 calls to HP they finally decided the touch pad needed to be replaced. Again 3 choices:
1. Ship it to them to repair. (taking up to 3 weeks)
2. Take it to a HP rep to fix. (30 miles away)
3. They could ship me the part to replace. (I chose this option. I have installed a modem and memory before. I could handle this right?)
Well, I received the parts today. When I left work, the computer was still in parts. I got to the part of removing the switch cover and then got stuck. Well, at least it was stuck and would not budge. So while my technology saga is to be continued (on Monday), I will leave you with one question.
Do any of you know how to remove a switch cover on a 6730b HP Notebook?